To begin a return or exchange, please visit shiticoolers.loopreturns.com. We do our best to make the return/exchange process as seamless as possible for the customer.
Items Eligible for Return/Exchange
Items that are eligible for exchange follow a 30-day return/exchange policy. These items include coolers, patches, cups.
Final Sale Items
All made-to-order items are final sale items and not eligible for returns or exchange. Made-to-order items include apparel and stickers. We do our absolute best to inform you prior to your purchase if an item is considered final sale with disclaimers on the product detail page.
If an item is received and is damaged or defective please contact our support team immediately with a description of the issue and any photos of the damaged/defective items.